Full Service Investor Satisfaction Study
ST.
PETERSBURG, Fla. – Raymond James Financial, Inc. (NYSE-RJF) ranked
highest in investor satisfaction according to the J.D. Power and
Associates 2008 Full Service Investor Satisfaction StudySM.
The ranking, according to Ron Douglas, a CTFA and Registered Principal
at the Raymond James Financial Services Peru Square office, is really a
tribute to the firm’s focus on putting client interests first, a
long-standing Raymond James principle.
The
study measures overall investor satisfaction with full-service
investment firms based on six factors (in order of importance):
investment performance; financial advisor/broker; commissions and fees;
account setup/account offerings; convenience; and account statements.
The study also measures investor satisfaction within three investor
portfolio types: affluent investors (those who have $1 million or more
in investable assets); mass affluent investors (between $100,000 and
$999,999 in investable assets); and mass market investors (less than
$100,000 in investable assets).
Raymond
James ranked highest in investor satisfaction with a score of 831 on a
1,000-point scale, receiving the highest ratings from investors in all
six factors and performing particularly well in proactively contacting
investors.
“We are extremely pleased to have received this recognition from investors,” said Raymond
James President and COO Chet Helck. “It’s no secret that this has been
a particularly challenging year for the financial markets and our
industry. To be so positively rated by investors during such difficult
times speaks to the overriding importance every one of our associates
puts on meeting clients’ needs, as well as to Raymond James’
conservative management style and commitment to prudent financial
planning.”
The
study is based on responses from 4,528 investors who primarily invest
with one of the 19 firms included in the study. Proprietary study
results are based on experiences and perceptions of investors surveyed
in April and May 2008.
“While
we are certainly committed to clients at the corporate level and work
to provide advisors with diverse products, wide-ranging services, and
high-quality technology and back office support, at the end of the day
it’s the personal relationships clients have with their advisor and his
or her team that are the ultimate test of investor satisfaction,” added
Helck. “While all of our associates are responsible for this
achievement, I’d like to especially thank the advisors and associates
within our 2,200 affiliated locations for the hard work and dedication
this award recognizes.”
About Raymond James
Raymond
James Financial (NYSE-RJF) is a Florida-based diversified holding
company providing financial services to individuals, corporations and
municipalities through its subsidiary companies. Its three wholly owned
broker/dealers (Raymond James & Associates, Raymond James Financial
Services and Raymond James Ltd.) and Raymond James Investment Services
Limited, a majority-owned independent contractor subsidiary in the
United Kingdom, have a total of more than 4,900 financial advisors
serving approximately 1.8 million accounts in more than 2,200 locations
throughout the United States, Canada and overseas. In addition, total
client assets are approximately $212 billion, of which $35.8 billion
are managed by the firm’s asset management subsidiaries.
About J.D. Power and Associates
Headquartered
in Westlake Village, Calif., J.D. Power and Associates is a global
marketing information services company operating in key business
sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The firm’s quality and
satisfaction measurements are based on responses from millions of
consumers annually.
